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FAQs

  • Can I shop at Campbells Wholesale?
    Campbells Wholesale is open to all ABN holders. You can sign up for FREE here: Register
  • Where are we located?
    Campbells is a network of 14 sites located across Australia. These stores are open to walk-in customers, plus we also offer convenient online ordering with Click & Collect or Delivery. You can find your local store here: Store Finder
  • Contact Us
    Our network of sales representatives and centralised customer service team are here to help. Need help or want to find out more? Contact our local customer service team for more information: By phone: 1300 226 723 - Monday to Friday 7am to 6pm AEST By email: [email protected]
  • Why has my invoice amount changed?
    Your invoice amount may differ from your order confirmation due to: Random Weight Items: Products sold by weight (e.g. meats) are priced at the final packed weight. The amount shown at checkout is an estimate. Out-of-Stock Items: Occasionally, items may be unavailable at time of packing. You will only be invoiced for items supplied. Promotional Pricing: Discounts are applied at invoicing based on active promotions at the time of dispatch.
  • Can I view my previous orders?
    Yes, you can view your order history including item details and tax invoices here: Order History
  • How do I become a Campbells member?
    To join the Campbells family, simply fill out the registration form here (Valid ABN required): https://campbells.sorted.au/login/register. This allows you to access product pricing, place orders, and view your purchase history. Once registered, you'll receive your Customer Number via email and your local branch will reach out to you say hello and provide you with more information to get you started. If you wish to place an order as soon you register, we kindly as that you give your local branch a call so they know to expect it. You can find branch contact details here: https://campbells.sorted.au/store-finder.
  • Tracking & Changes
    Contact Customer Service to track, amend, or cancel an order. While we do our best to assist, changes may not be possible once the order is in transit.
  • What is the refund policy?
    If the goods you have received are damaged, or if you are not satisfied with their quality, you must contact the Campbells store that supplied the goods within 24 hours of receiving them to register your request for credit or return. Once notified, the store will arrange for you to return the goods or issue a credit. Please be aware that return requests due to over-ordering may incur a restocking fee.
  • How long do I have to return a product?
    If the goods you have received are damaged, or if you are not satisfied with their quality, you must contact the Campbells store that supplied the goods within 24 hours of receiving them to register your request for credit or return. Once notified, the store will arrange for you to return the goods or issue a credit. Please be aware that return requests due to over-ordering may incur a restocking fee.
  • What payment methods can I use?
    We accept MasterCard, Visa and American Express. You can also pay in store (select Click & Collect when ordering online) with the above cards or in cash. You can contact your local store to apply for a credit account.
  • Do I receive tax invoices?
    Yes you receive a tax invoice upon delivery of the goods or when you come to collect your order from the branch
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