Campbells | Customer Feedback

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Help us to Help You!

At Campbells, our customers come first. We want to constantly improve the services we provide and would love your help to do this.

Please provide some feedback in the short survey below for the chance to WIN 1 of 3 x $1,000 vouchers to spend at Campbells.
It will only take a few minutes!

Plus Bonus $50 Credit - simply opt in below to speak to a team member over the phone and you will receive a guaranteed $50 Credit on your Campbells account!

First name*

Last name*

Customer ID*

Company name

Best contact Number*

Email address*

How would you best describe your business?*

Cafe/ Restaurant

Convenience

Club/Pub

Foodservice

Community Group

Other

How often do you shop with Campbells?*

2+ times a week

Weekly

Fortnightly

Monthly

Every 1 - 3 months

Once every 3+ months

What percentage of your business purchases do you make via Campbells?*

<10%

10 - 20%

30 - 50%

>50%

What is your preferred shopping method?*

Online

In Branch

Click & Collect

Combination of above

Do you have any comments relating specifically to your shopping method? If yes, please provide details.

What are the most important factors in your purchasing decision?*

Best Price

Promotions

Quality

Reliable Service / Delivery

Range / Choice

Other

What are the products you are NOT buying from Campbells?*

Bakery

Dairy

Bulk Foods

Perishables

Meal Solutions/ Deli

Frozen

Fresh Meat

Other

What categories would you consider buying from Campbells (that you are not currently)

What's the reason you are NOT buying these from Campbells?*

Don't have the range

Quality is better elsewhere

Prices are better elsewhere

Promotions / offers are better elsewhere

Better delivery or service elsewhere

Other

How valuable would it be if you could order all the products and services for your business from an easy to use, trusted website?*

Very helpful

Helpful but not critical

Not important

Is there anything else Campbells could be doing to make your business run more smoothly?

Are you happy to chat further to a Customer Service representative? *

Yes

Choose 'yes' and receive a $50 Campbells Credit if you are contacted by our customer service team for a follow-up call.

Thank you for taking the time to complete this survey, good luck in the draw to win $1000 credit.

First 50 valid entrants who opt in for a follow up will receive the $50 credit.

Closing date for survey: 31.01.26. Winners will be contacted by email by 16.02.26

For Terms and Conditions, please click here.

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