Terms of Use

Upfront disclosure regarding Campbells Customer Terms and Conditions

We want to make you aware of certain terms and conditions that apply to you if you register and use the Campbells website at campbells.com.au or the Campbells and C Store Wholesale App (such website and app together, Site). Please note that there may be other terms and conditions that are important to you which we have not highlighted below. You should read all of the terms and conditions which follow this upfront disclosure (Terms) to understand all of the terms and conditions that apply to you. This upfront disclosure is a summary only of certain of the Terms. Please read the following specific disclosures carefully to ensure you are aware of them.

The Site may include links to third party websites (Linked Sites), and the Site may include special offers for goods and services offered by third parties at those Linked Sites. We are not the supplier or re-supplier of goods and services available at those Linked Sites, and we may earn a commission or referral fee if you access the Linked Sites or in respect of any transaction that eventuates from your access to the Linked Sites.

Personal information we collect when you register for and use the Site, including information regarding your orders and other activity on your account, may be disclosed to certain third parties. These third parties and the purpose of such disclosures are set out in the Metcash Privacy Policy at https://www.metcash.com/legal/privacy-policy/

Subject to your rights under the Australian Consumer Law, we limit our liability to you under the Terms and in respect of your orders from us on the Site. Such limitations may include limiting your remedies to a refund or re-supply of the goods or services you order from us.

We may vary the Terms from time to time by posting the new version on the Site. If you are a registered user of the Site, we will give you reasonable notice of any material changes to the Terms which we consider might detrimentally impact you, via your registered email address.

Terms & Conditions

Last updated: [23 August 2025]

General

The following terms and conditions (Terms) together with the Metcash Privacy Policy are the complete terms of a legal agreement between you and Metcash Food & Grocery Convenience Division Pty Limited ABN 57 000 226 399 (“Campbells”, “we”, “our” or “us”) in relation to your access and use of the website campbells.com.au or the Campbells and C Store Wholesale App (such website and app together, Site).

You can use the Site to browse, select and order products from Campbells on these Terms..

You can also use the Site to access links to certain third party websites from which you can order third party services on these Terms, including the Terms under the heading ‘Linked Sites and Third Party Material’.

Please read these Terms before accessing or using the Site.

Registration and use of your account.

You must complete the customer registration process through the Site before placing an order.

Only a person or entity with a valid Australian Business Number (ABN) is permitted to register and access the Site. References to “you”, “your” or “Customer” in these Terms is a reference to the person or entity carrying on business under the ABN identified in the registration process for the Site.

You must provide correct information in your registration. If your information changes after your registration, before placing any further orders you must update your account details either on the Site, by contacting us by email at [email protected] or by calling 1300 226 723.

You are solely responsible for the use of your account and for use by persons who access your account with your permission or by your failure to safeguard your login and password details, including for any other person who uses your login and password details to order products through the Site. You agree to notify us immediately if you become aware that your login and password details may have been compromised or if you believe any unauthorised person has accessed, or has access to, your account.

Individual completing registration process on behalf of the Customer

The individual who completes the registration process on behalf of the Customer separately represents and warrants to us that:

they are over 18 years old;
they have the authority to register the Customer in accordance with these Terms and to agree to these Terms on behalf of the Customer; and
they will take reasonable care to secure the login and password details for the Customer’s account so that only those individuals with authority to act for and on behalf of the Customer will be able access and use those details to access the Customer’s account on the Site; and
all information provided by them in the registration process complies with these Terms.

Your agreement to these Terms

By accessing, browsing or using this Site, including completing your registration through the Site and placing an order for products or services through the Site, you agree that you are subject to and you must comply with these Terms. If you do not agree to these Terms, do not use this Site.

Campbells may vary these Terms from time to time by posting the varied version on this Site and the changes will be effective when posted. If you are a registered user of the Site, we’ll give you reasonable notice, via your registered email address, of any material changes to these terms which we consider (in our reasonable opinion) might detrimentally impact you. For future orders, these Terms may therefore be different. You should review any such emails and any varied Terms posted on the Site regularly to keep up to date with any variations. By continuing to use this Site, you accept the Terms current at the time you access and use it. To avoid doubt, where you place an order that is accepted by us, the terms and conditions that apply to that order are those that applied at the time you placed the order.

If you have a trading relationship with Campbells, that trading relationship is governed by a separate agreement between you and Campbells or its related entities. However, these Terms also apply to your use of this Site.

Placing an order

You may order products from us by selecting and submitting your order through the Site in accordance with these Terms.

Any order placed through this Site for a product constitutes an offer by you to purchase the product to be supplied by us, for the price displayed on the Site (which may be approximate for certain items such as fresh produce if based on weight or other measurement of quantity for unpackaged products), at the time you place the order, and your agreement to also pay any delivery fees, pick and pack fees and bag fees where applicable, as indicated at your order checkout on the Site.

Your order may be accepted or rejected (in whole or in part) for any reason, including if we cannot fulfil the order for any reason, if the requested products are not available, if there is an error in the price or the product description posted on the Site or if there is an error in your order.

If we reject an order placed through the Site (in whole or in part), we will endeavour to notify you of that rejection at the time you place your order or within a reasonable time after you place your order.

Minimum order value

A minimum total order value may apply to orders placed on the Site. This value may differ between orders placed for click & collect or delivery. If a minimum order value applies at the time you place an order it will be displayed on the Site and will exclude any pick and pack and delivery fees.

Maximum order quantities

We may limit the number of items of all products you can order on the Site. This limit may differ by orders placed for click & collect or delivery. If a limit on the number of items you can order applies at the time you place an order it will be displayed on the Site.

We may limit the number of any one product you can order on the Site. If a limit on the number of any one product applies at the time you place an order it will be displayed on the Site.

You must not order with the intent to resell items other than by retail. You must not place multiple orders for the purpose of circumventing the maximum purchase limits under these Terms. If we believe you are placing an order, or multiple orders, under one or multiple accounts, for such purposes, your order(s) and account(s) may be cancelled.

Restricted products

If you are an individual you must be, and you must ensure that any individual ordering on your behalf is, 18 years of age or over, including without limitation for any order for liquor, sharp objects such as knives, or any other products which are subject to a minimum age requirement (Restricted Products).

If requested by us, you must be able to provide evidence that you (if an individual) and any individual ordering on your behalf are over 18 years of age and you must ensure that a person over the age of 18 is available to accept delivery. Where we or the Delivering Party (defined below) considers that the person collecting or accepting delivery of an order containing liquor products is intoxicated, the liquor products will not be supplied to you and the balance of your order may also be cancelled.

Orders containing Restricted Products will not be left unattended under any circumstances and we reserve the right to cancel your order in whole or in part if we believe any of the above conditions may not be met.

Out of stocks and substitutions

If a product that you order is out of stock or temporarily unavailable at the branch you nominate for click and collect or at our fulfilment location for your location, and you have indicated on the Site that substitutions are acceptable, we may in our discretion provide you with a substitute product. If we supply a substitute product that is a different price to the original product in your order, you will be charged the lower of the two prices unless you agree with us otherwise.

As substitutions are discretionary, we cannot guarantee that a substitution will be available or, if available, will be supplied. Any amount pre-paid for a product we are unable to supply will be promptly refunded.

Price of goods

The price shown for each product on the Site is the purchase price offered on the Site at the time you place your order. The prices on the Site may change at any time and we do not provide any notice of these changes. If the purchase price of a product changes between the time it is added to your cart and the time the order is placed, the price of the product in your cart will be updated to reflect the current price. The final purchase price of each product in your order (other than weight ranged items) will be the price shown in your cart at the time you place your order.

For weight ranged products (which may include fruit, vegetables, meat, fish, deli, etc.) the price per kilogram (or other measurement unit) will be as shown in your cart at the time you place your order. For such items, the price at the checkout is an estimated price based on the amount you ordered. We will endeavour to pick as close as practicable to the amount you ordered, but the actual amount picked and charged for may be higher or lower based on factors such as variability of unit size. The final price for weight ranged items will be determined at the time your order is picked, based on the actual weight (or other designated measurement unit) of such items.

The purchase price shown on the Site may not be the same as the purchase price for the same product in-branch. You will be charged the price on the Site for your order via the Site in accordance with these Terms.

Campbells reserves the right to amend any pricing errors caused by human error, system error or other reasons. If such an error results in an increase in the price of your order, we will either attempt to contact you to confirm you wish to proceed with your order at the amended price or cancel your order.

Modifying your order

You can modify your order at any time after it is placed on the Site up to the time when we begin to process your order by contacting at 1300 226 723. At this point, the order status on the order details page will change from “Placed” to “Processing” and modifications will not be allowed. If you modify your order before it is processed, the purchase price of products and any specials applicable to the products in your order may be updated to reflect any changes to the pricing and specials on the Site at the time your order is modified.

Specials

Where specials are offered on the Site, the discounted price will only be applied to your order if the order is placed during the special offer period. The start and end dates of such special offer periods will be published on the Site. If specials are added to your cart before the end date, but your order is not placed until after this end date, or if your order is modified after the end date, the special may no longer be available and the purchase price shown when the order is placed or modified will reflect this.

Cost of reusable bags

In addition to the purchase price of products in your order, you may be charged a fee for reusable plastic or other bags or cartons used for your order. If there is a charge, the cost per bag or carton will be published on the Site and the cost for the number of bags or cartons used to pack your order will be added to your order after it has been picked and packed.

GST

All fees and charges identified in these Terms and all prices for products offered on the Site include GST where applicable. A tax invoice will be issued to you when your purchase is complete.]

Payment

You must choose one of the available payment methods published on the Site at the time you place your order.

If your selected payment method cannot be processed, we will notify you and we may cancel your order.

For some payment methods (including debit and credit cards), we may pre-authorise the estimated amount payable for your order and charge you the full amount (decreased or increased to account for any out of stock items, the actual weight of weight ranged products supplied and the number of bags/cartons used) at the time we pick your order. You authorise Campbells to pre-authorise the estimated amount that is payable for an accepted order, as shown at the checkout for your order on the Site, from your nominated debit or credit card. If we are unable to successfully process the pre-authorisation of payment for your order, we may cancel your order.

For other payment methods, we may not be able to pre-authorise payment, and we may charge you the estimated full amount at the checkout and refund you for any out of stock items or weight ranged products supplied below the maximum weight at the time we pick your order.

If we have taken payment for any order that we later reject or cancel in whole or in part, we will issue you a refund for the part rejected or cancelled.

Delivery

We will only deliver products ordered through the Site to a location where we provide delivery services.

When you place your order, you will be able to select from the delivery options available at that time for your delivery location. The cost of these options may vary between locations, including between metropolitan, regional and remote areas, and for oversized items and may change from time to time. Your chosen option will not be secured until your order is placed. You will be charged for the delivery option selected at the price shown at the time you place your order (unless you later modify your order and the price of that delivery option has changed in which case you will be charged the updated price shown when submitting your modified order).

We or our third party delivery partner (Delivering Party) will endeavour to deliver your order within the timeframe indicated at the time your order is placed. However, delivery times are not guaranteed – times are estimated only and deliveries may be delayed.

You, or a person representing you, must be present to accept the delivery of your order during the time selected for delivery. The Delivering Party will not leave a delivery unattended for any reason. The person accepting the order must be able to provide proof of identity, and where relevant this must include proof of age (for example where an order includes Restricted Products). If the order was paid for by credit card, the Delivering Party may also ask you to present the credit card used to place the order to match the name on the card to the order.

The Delivering Party may, in its discretion, provide a contactless delivery service as follows: the Delivering Party will deliver your order to the front door of the delivery address provided, take a photo of the order as proof of delivery and attempt to contact you to collect your order. You or a person representing you must be present at the delivery address to accept the delivery and come out upon being contacted. You will not be required to provide a signature on delivery.

You agree that neither we will not be responsible for any loss or damage to the products in your order which occurs after the delivery has been made.

If the Delivering Party reasonably believes that the delivery address provided is not safe for any reason or that your order is likely to be stolen or damaged, the Delivering Party may refuse to deliver your order.

If there is no-one available (including where required a person over the age of 18) at the delivery address to accept your order during the time period you selected, or if the Delivering Party cannot access the delivery address, your order will not be delivered. If delivery cannot be made in these circumstances, we reserve the right to charge a cancellation fee of up to $20 and to charge for the price of any perishable products in your order.

Click & Collect Service

If the Campbells branch you nominate on the Site offers a Click & Collect service, this will be presented on the Site for you to select. If you choose to select this service, your order will only be available for collection during the timeframe selected. If your order is not collected in accordance with these Terms within this timeframe, we may charge you a cancellation fee of up to $20.

To collect your order, you, or a person you have notified us as representing you, must provide proof of identity, and where required this must include proof of age (for example where an order includes Restricted Products). If the order was paid for by a payment card (such as a debit or credit card), we may also require the payment card used to place the order, and a photo ID belonging to the owner of that payment card, to be presented before collection. We will not be able to complete your order until all required identification has been provided to our reasonable satisfaction.

Order cancellation

You may cancel your order at any time up to the point when the branch begins to process your order. At this point, the order status on the order details page will change from “Placed” to “Processing” and cancellation will not be possible on the Site.

If you wish to cancel your order after this point, you may request this by contacting us by email at [email protected] or by calling 1300 226 723. At this point, we will consider but we are not required to agree to your request and we may make any such agreement conditional on your acceptance of a cancellation fee.

Returns and problems with your order

If products for which you have been charged are missing or products in your order were damaged or defective, please contact us by email at [email protected] or by calling 1300 226 723. To assess of the matter, we may require you to provide further information such as a photograph of damaged or defective products or provide the products themselves, and we may also require that the products be returned to us, so you must retain them until your claim has been processed.

Risk and title

For delivery orders, risk and title to the products passes to you on delivery of those products to the delivery address.

For Click & Collect orders, risk and title to the products passes to you on collection from your nominated Campbells branch.

Intellectual Property

Material and content displayed on or comprised by the Site including text, graphics, logos, button icons, images, the website layout and software are subject to copyright owned by us or our related bodies corporate or our or their suppliers. The material and content are protected by the Copyright Act 1968 (Cth) and other international copyright laws. Brands, names, images and logos displayed on the Site may be the subject of registered trade marks of Campbells or its related bodies corporate or our or their suppliers and protected by the Trade Marks Act 1995 (Cth) and other international trade mark laws. No licence is granted to you to use any such material or content other than as strictly necessary to use the Site in accordance with these Terms. Without limiting the foregoing, no permission is granted for any reproduction, modification, distribution, transmission, re-publication or display of the content on the Site.

Information on the Site

Information on the Site may change from time to time. Campbells does not represent or warrant that the information will be correct, current or complete. The Site may contain technical inaccuracies or typographical errors.

Advice

This Site may contain advice and other tips and information including in relation to nutrition. That advice and information is of a general nature only. It should not be relied on as applying to your specific situation and you should obtain specialist advice in appropriate situations.

Linked Sites and Third Party Material

This Site may provide links or references to third party websites (Linked Sites) or display or advertising and promotional material sourced from a third party (including a product or services supplier or consumer) (Third Party Material). Linked Sites include the linked third party websites available at the webpage https://www.campbells.com.au/services on the Site. Campbells does not control, has not confirmed the accuracy of, is not responsible for and does not endorse or recommend: (a) the content of Linked Sites, any third party supplier of goods or services via the Linked Site or Third Party Material; (b) any use or misuse of information you may supply to or obtain from a Linked Site or any Third Party Material; or (c) any goods or services offered via Linked Sites. Campbells does not warrant or represent the accuracy, utility or any other characteristic of Third Party Material or information or content appearing on Linked Sites. Campbells is not a party to or responsible for any transactions you may enter into with such third parties, even if you learn of such third parties (or use a link to such third parties) from the Site.

The Site may include special offers by third party service providers which may be accessed through Linked Sites.

You should conduct your own investigations regarding any such offers available through Linked Sites and determine whether they are suitable for your purposes. Your use of any Linked Sites is governed by the privacy policies of those Linked Sites, and you should review those policies before using the Linked Sites.

We may earn a commission or referral fee if you access the Linked Site or in respect of any transaction that eventuates from your access to Linked Sites. We are not the supplier or re-supplier of the relevant goods or services available through Linked Sites.

Viruses

You are responsible for protecting your computer from malicious or destructive content and programs such as viruses, worms and Trojans, and to protect your information as you deem appropriate.

Use of the Site.

You agree to comply with all laws applicable to your use of the Site. Without limitation, you agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site, including by uploading or transmitting through the Site any viruses, worms, trojans or other potentially destructive programs designed to interfere with, interrupt or disrupt the normal operating procedures of the Site or any computer. You must not post on the Site any material that is abusive, defamatory, obscene, contrary to law or to the rights of any person. Campbells may block or delete from the Site any material you post that Campbells decides contravenes those requirements. You must not impersonate or misappropriate the identity of another person. Use of the Site in contravention of these Terms may result in you being banned from the Site and being liable to Campbells for breach of contract and/or contravening applicable law.

Disclaimer in relation to Site

Campbells does not represent or warrant that the functions within the Site will be uninterrupted or error-free or that the Site or the server that makes the Site available is free of viruses or other harmful elements.

Liability

Nothing in these Terms is intended to exclude, restrict or modify rights which you may have under any law (including the Australian Consumer Law (ACL), and consumer guarantees relating to goods or services under the ACL) which may not be excluded, restricted or modified by agreement. This includes liability under the ACL for failure to comply with consumer guarantees in respect of goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption.

If:

consumer guarantees under the ACL apply to the supply of the products or services the subject of an order, and the relevant products or services are not goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption; or
consumer guarantees under the ACL do not apply to the supply of the products or services the subject of an order,

we limit our liability for loss or damage (however caused) in connection with that supply the supply of those products or services (other than in respect of applicable consumer guarantees under sections 51, 52 or 53 of the ACL) to:

in respect of products:

the replacement of the products or the supply of equivalent products;
the repair of the products;
the payment of the cost of replacing the products or of acquiring equivalent products; or
the payment of the cost of having the products repaired (which may include refunding the order price if the price has been paid); or

in respect of services:

the supplying of the services again; or
the payment of the cost of having the services supplied again (which may include refunding the order price if the price has been paid).

Subject to the above Terms and limitations, to the extent permitted by law:

our liability for loss or damage (however caused) in connection with your access to and use of the Site including any order via the Site is limited to, for any one claim, the order price paid by you in the 12 months before the event giving rise to the claim, and for all claims, the aggregate order price paid by you up to the event giving rise to the latest claim; and
neither party is liable for consequential, indirect or special loss or damage.

Any condition or warranty that would be implied into these Terms by law is excluded.

Privacy

Your privacy is important to Campbells. By providing your personal information to Campbells via the Site, you consent to Campbells maintaining, recording, holding and using that information to process your order, to improve service to you and to inform you of promotions. Your information may also be provided to the Delivering Party for your order for the purpose of fulfilling and delivering your order. Further information about the collection and use of your personal information is contained in our Privacy Policy.